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Terms and Conditions

Nexus Social
Effective date: 7 August 2026
Last updated: 7 August 2026

Contents

1. About these terms

These Terms and Conditions ("Terms") govern your use of Nexus Social (the "Service"), a social media management platform operated by NEXUS SENTRY LTD, a private limited company registered in England and Wales.

In these Terms, "we", "us" and "our" mean NEXUS SENTRY LTD. "You" and "your" mean the person or organisation using the Service.

By creating an account, or by using the Service, you agree to these Terms. If you do not agree, do not use the Service.

These Terms incorporate our Privacy Policy, the acceptable use rules in clause 8, and any plan-specific limits published on our pricing page.

2. Definitions

  • Account means your registered user account on the Service.
  • Workspace means your working area, including any team you own or belong to.
  • Connected Account means a social media account, page, profile or organisation you have authorised the Service to access.
  • Social Platform means Meta (Facebook and Instagram), X, LinkedIn, TikTok, or any other third-party platform the Service supports.
  • Your Content means anything you upload, create, schedule or publish through the Service, including text, images, video, links and metadata.
  • Platform Data means data we obtain from a Social Platform's API in connection with your Connected Account.
  • Credits means units consumed by metered features such as AI generation.
  • Plan means the subscription tier you have selected, with its published limits.
  • Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.

3. The Service

3.1 What we provide

The Service allows you to:

  • Connect social media accounts, pages and profiles that you own or are authorised to manage.
  • Create, edit, preview and organise content, including through bulk upload and RSS-driven schedules.
  • Schedule content for publication at times you choose, and repost on a recurring basis.
  • Publish that content to your Connected Accounts.
  • Store and organise media in a file library, and apply watermarks.
  • Review performance information returned by the Social Platforms.
  • Collaborate with colleagues through teams, comments and approval workflows.
  • Use optional AI-assisted tools for drafting, repurposing, imagery, video and scheduling suggestions.
  • Shorten links, configure webhooks and use our API for automation.

Available features depend on your Plan and on the permissions each Social Platform grants.

3.2 What we do not provide

We are an independent tool. We are not affiliated with, endorsed by, sponsored by or in partnership with Meta Platforms, Inc., X Corp., LinkedIn Corporation, TikTok Ltd, or any other Social Platform. All trade marks belong to their respective owners.

We do not guarantee the reach, engagement, ranking, visibility or commercial results of anything published through the Service.

3.3 Changes to the Service

We develop the Service continuously and may add, change or remove features. Where a change materially reduces the core functionality of your paid Plan, we will give you at least 30 days' notice and you may cancel and receive a pro-rata refund of any prepaid, unused fees.

Some changes are outside our control. A Social Platform may change, deprecate, restrict or withdraw its API, or change its rules, at any time and often with little notice. Where this affects the Service we will tell you as soon as we reasonably can, but such changes are not a breach of these Terms by us.

4. Eligibility and accounts

4.1 Eligibility

You must be at least 18 years old to use the Service. If you register on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms, and "you" then means that organisation.

You must not use the Service if you are barred from doing so under the laws of the UK or your country of residence, or if you are subject to UK, EU, UN or US sanctions.

4.2 Registration

You must provide accurate, current and complete registration information and keep it up to date. One person or organisation may not hold multiple free accounts to circumvent Plan limits.

4.3 Account security

You are responsible for:

  • Keeping your password confidential and using a strong, unique password.
  • Everything that happens under your Account, including anything done by team members you invite.
  • Enabling two-factor authentication, which we strongly recommend.
  • Notifying us immediately at security@nexussentry.uk if you suspect unauthorised access.

We are not liable for loss arising from your failure to keep your credentials secure. We may require a password reset where we reasonably believe an account has been compromised.

4.4 Teams

If you own a Workspace, you may invite team members and assign them roles. You are responsible for their compliance with these Terms, for the permissions you grant them, and for removing access promptly when it is no longer appropriate. Team members can see the content and connected accounts within that Workspace according to their role.

Where your organisation is the controller of personal data processed in the Workspace, our Data Processing Agreement applies. Request a copy at legal@nexussentry.uk.

5. Connecting social media accounts

5.1 Your authority

By connecting an account you confirm that you own it, or are lawfully authorised by its owner to manage it, and that connecting it does not breach any agreement you have with that owner or with the Social Platform.

5.2 Platform terms apply to you

Each Social Platform has its own terms, developer policies, community standards and automation rules. You must comply with them. They apply to you directly, in addition to these Terms, and they take precedence where they conflict with anything we offer. This includes:

  • The Meta Terms of Service, Community Standards, Platform Terms and Developer Policies.
  • The X Terms of Service, the X Rules and the Automation Rules.
  • The LinkedIn User Agreement and Professional Community Policies.
  • The TikTok Terms of Service and Community Guidelines.

It is your responsibility to read them. Breaching them may cause a Social Platform to restrict, suspend or terminate your account, a consequence we cannot control, reverse or compensate you for.

5.3 What we do with the connection

We use the access granted only to carry out the actions you instruct: listing your available assets, publishing and deleting the content you create, and retrieving the performance data shown in your dashboard. We do not use your Connected Account for our own purposes, and we do not post anything you have not scheduled or approved.

5.4 Revoking access

You may disconnect a Connected Account at any time from Channels, then Disconnect, or revoke our access from the Social Platform's own settings. On disconnection we immediately delete the stored tokens and, where the platform supports it, revoke them at source. Scheduled posts for that account will stop and will fail until you reconnect.

5.5 Platform-imposed limits

Social Platforms impose rate limits, daily posting caps, media format restrictions, content review processes and eligibility requirements. For example, Instagram publishing requires a Business or Creator account linked to a Facebook Page. These are outside our control. A post rejected, delayed, throttled or removed by a Social Platform is not a failure of the Service.

6. Plans, credits and payment

6.1 Plans

Plans, their limits and their prices are published on our pricing page and form part of these Terms. Limits may include the number of Connected Accounts, scheduled posts, team members, storage and AI credits.

6.2 Fees and billing

Fees are charged in advance for each billing period, monthly or annual, as you select. Unless stated otherwise, prices exclude VAT, which is added at the prevailing rate where applicable. If you are a business in a jurisdiction where the reverse charge applies, provide a valid VAT number at checkout.

We accept payment through third-party processors including Stripe, PayPal and the regional gateways offered at checkout. We do not store your card details. Your payment is subject to the processor's own terms.

6.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period at the then-current price, using your stored payment method, until cancelled. We will remind you before an annual renewal and before any price increase.

6.4 Cancellation

You may cancel at any time from Billing, then Subscription. Cancellation takes effect at the end of the current billing period and you keep access until then. We do not provide pro-rata refunds for partial periods except where clause 3.3, clause 6.6 or the law requires it.

6.5 Credits

Credits are consumed by metered features such as AI generation.

  • Credits are allocated with your Plan and may be topped up separately.
  • They have no cash value, cannot be exchanged for money, and are not transferable between accounts.
  • Credits allocated as part of a Plan expire at the end of the billing period unless we state otherwise.
  • Credits purchased as a top-up remain valid for 12 months from purchase.
  • Credits are non-refundable once consumed.

Consuming credits does not guarantee a usable output, as AI results vary. See clause 10.

6.6 Consumer cancellation rights

If you are a Consumer in the UK or EEA, you have a statutory right to cancel a distance contract within 14 days of entering into it, without giving a reason.

Because the Service is supplied digitally and immediately, by starting to use it within the 14-day period you request immediate supply and acknowledge that you will lose the right to cancel once the Service has been fully performed, and that you must pay for what you have used up to the point of cancellation. To cancel, email legal@nexussentry.uk within 14 days. Refunds are made using the original payment method within 14 days of us accepting the cancellation.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including the right to a service performed with reasonable care and skill.

6.7 Failed payment

If a payment fails we will retry and notify you. If it remains unpaid after 7 days we may downgrade or suspend your Account. Scheduled posts will not be published while an account is suspended. Data is retained for 30 days after suspension, after which it may be deleted.

6.8 Price changes

We may change our prices. We will give at least 30 days' notice by email before a change takes effect on your subscription. If you do not accept the new price, cancel before the renewal date.

6.9 Refunds

Except as set out in clauses 3.3 and 6.6, or as required by law, fees are non-refundable. We will consider refunds on a discretionary basis where the Service was materially unavailable for a prolonged period due to our fault. Chargebacks raised without first contacting us may result in suspension.

6.10 Taxes

You are responsible for any taxes arising from your use of the Service other than taxes on our income.

7. Your content

7.1 Ownership

You keep all rights in Your Content. We claim no ownership over it.

7.2 Licence to us

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, reformat, transcode, transmit and display Your Content solely to the extent necessary to operate the Service for you. This covers, for example, resizing an image for a platform's requirements, generating a video thumbnail, applying a watermark you configured, or transmitting a post to a Social Platform on your instruction.

This licence ends when you delete the content or close your Account, except for copies already published to a Social Platform, which are then governed by that platform's terms, and copies retained in backups until they are overwritten in the normal cycle.

We will not use Your Content for marketing without your separate written permission, and we will not use it to train AI models.

7.3 Your warranties

You warrant that Your Content, and its publication through the Service:

  • Is yours, or that you have all necessary rights, licences and permissions to publish it, including for any music, footage, imagery, fonts or trade marks it contains.
  • Does not infringe any third party's intellectual property, privacy, publicity or other rights.
  • Complies with all applicable law, including advertising and consumer protection law, and with the disclosure requirements for paid or sponsored content, such as the CAP Code and CMA guidance in the UK.
  • Complies with the rules of every Social Platform it is published to.
  • Is not unlawful, defamatory, deceptive, harassing, hateful or obscene.

7.4 Responsibility for what is published

You are solely responsible for everything published through your Account, including content generated with AI assistance, published on a schedule, published by a team member, or published automatically from an RSS feed or via the API. Review before you schedule. We do not pre-screen content and have no obligation to do so, but we may remove content that breaches these Terms.

8. Acceptable use

You must use the Service lawfully and responsibly. You must not, and must not permit anyone else to, do any of the following.

8.1 Platform abuse

  • Use the Service to spam, or to publish repetitive, duplicative, unsolicited or bulk-identical content across accounts in a way that breaches a Social Platform's rules.
  • Operate networks of accounts to create artificial engagement, inflate metrics, or coordinate inauthentic behaviour.
  • Buy, sell, trade, rent or artificially inflate followers, likes, views, shares or engagement.
  • Connect accounts you do not own or are not authorised to manage.
  • Use the Service to evade a suspension, ban, restriction or rate limit imposed by a Social Platform.
  • Scrape, harvest, crawl or bulk-collect data from any Social Platform, or use the Service to access a platform other than through its official, authorised API.
  • Circumvent, disable or interfere with any security, rate-limiting or authentication mechanism of the Service or of a Social Platform.

8.2 Content

  • Publish content that is unlawful, defamatory, fraudulent, deceptive or misleading.
  • Publish content that infringes intellectual property or other rights.
  • Publish content that harasses, bullies, threatens or incites violence or hatred against any person or group, including on the basis of a protected characteristic.
  • Publish sexual content involving minors, non-consensual intimate imagery, or content that sexualises children. Such use will be reported to law enforcement.
  • Publish content promoting terrorism, violent extremism, or self-harm.
  • Publish disinformation intended to interfere with an election or a public health response.
  • Impersonate any person or organisation, or misrepresent your affiliation with one.
  • Publish personal data about others without a lawful basis, or publish private information about an individual without their consent.
  • Publish content promoting goods or services that are illegal in the target jurisdiction.

8.3 Technical

  • Reverse engineer, decompile or disassemble the Service, except to the extent this restriction is prohibited by law.
  • Copy, resell, sub-licence, rent, lease or white-label the Service without our written agreement.
  • Introduce malware, or attempt to gain unauthorised access to the Service, its infrastructure, or another user's data.
  • Conduct penetration testing, vulnerability scanning or load testing without our prior written consent. We welcome responsible disclosure at security@nexussentry.uk.
  • Exceed your Plan's limits by technical means, share credentials across users to avoid seat limits, or run automated processes that place an unreasonable load on our infrastructure.
  • Use the Service to build a competing product, or to benchmark it for a competitor, without our written consent.

8.4 Consequences

Breach of this clause is a material breach. Depending on severity we may issue a warning, remove content, restrict features, suspend or terminate your Account without refund, and where the law requires it, report the matter to the relevant authority or Social Platform. Where practical and lawful we will tell you first and give you an opportunity to remedy the breach.

9. Automation, API and webhooks

If you use our API or webhooks, you must keep your API keys and webhook signing secrets confidential and treat them as passwords. You are responsible for all activity carried out with your keys and for the destination endpoints you configure. You must respect the published rate limits, and we may throttle or suspend keys that generate excessive load.

We may change the API with reasonable notice, and will support a deprecated version for a reasonable transition period where practical.

Automated publishing must still comply with clause 8 and with each Social Platform's automation rules. You remain fully responsible for content published automatically, including by RSS schedules and third-party integrations.

10. AI features

10.1 How they work

AI features send your prompt and any attached context to a third-party AI provider and return a generated result. Providers may include OpenAI, Google, Anthropic, DeepSeek and ElevenLabs. Section 8 of the Privacy Policy explains how this data is handled.

10.2 No warranty on output

AI output is produced by a statistical model. It may be inaccurate, misleading, biased, outdated or offensive, and it may resemble existing works. We do not warrant that output is accurate, original, non-infringing, or fit for any purpose.

10.3 Your responsibility

You must review, verify and edit AI output before publishing it. You are solely responsible for anything you publish, whether or not it was AI-assisted. Do not rely on AI output for legal, financial, medical, safety or other professional advice.

10.4 Ownership and use

As between you and us, you own the output you generate, to the extent such rights are capable of subsisting. AI output may not attract copyright protection in some jurisdictions, and similar output may be generated for other users.

You must not use AI features to generate content that breaches clause 8, to create deceptive synthetic media of real people, or in a way that breaches the AI provider's own usage policies. Where a Social Platform requires AI-generated or synthetic content to be labelled, you must label it.

10.5 Availability

AI features depend on third-party providers and may be unavailable, degraded or rate-limited. Credits consumed by a failed generation will be restored where the failure was on our side.

11. Availability and support

11.1 Availability

We aim for high availability but the Service is provided on a reasonable-endeavours basis. We do not guarantee uninterrupted or error-free operation.

We may carry out planned maintenance, for which we will give reasonable advance notice where practical and will schedule outside UK business hours where we can. Emergency maintenance may be carried out without notice.

The Service depends on third parties, including hosting providers, Social Platform APIs, payment processors and AI providers. Outages, changes or failures at those third parties are outside our control.

11.2 Scheduled publishing

We take reasonable care to publish scheduled content at the requested time. Publication may nonetheless be delayed or fail because of Social Platform rate limits, API outages, expired or revoked tokens, content rejected by a platform's review, media that does not meet a platform's technical requirements, or your Account exceeding its Plan limits.

We do not guarantee that any individual post will be published, published on time, or remain published. Where publication fails we will show the error in your dashboard and, where you have enabled it, notify you. It is your responsibility to monitor failures for time-critical campaigns.

11.3 Support

Support is provided by email and through the in-app support desk during UK business hours, at the level included in your Plan. We aim to acknowledge within one business day. Support does not include content creation, marketing strategy or third-party account recovery.

11.4 Backups

We take regular backups of the Service for disaster-recovery purposes. This is not a substitute for your own records. We recommend you keep your own copies of important media and content. We are not obliged to restore individual items you delete.

12. Suspension and termination

12.1 By you

You may stop using the Service at any time, cancel your subscription under clause 6.4, and delete your Account under clause 12.4.

12.2 By us

We may suspend or terminate your Account, in whole or in part, with immediate effect if:

  • You materially breach these Terms, including the acceptable use rules.
  • Payment remains unpaid after the period in clause 6.7.
  • We are required to do so by law, a court order, or a Social Platform.
  • Your use poses a security, legal or reputational risk to us, our users or a Social Platform.
  • You become insolvent, enter administration or cease to trade.

Where the breach is capable of remedy and the circumstances allow, we will give you notice and a reasonable opportunity to remedy it before terminating.

We may also discontinue the Service entirely on 90 days' notice, in which case we will refund prepaid, unused fees on a pro-rata basis and provide an export of your data.

12.3 Effect of termination

On termination your right to use the Service ends immediately, scheduled posts are cancelled, we revoke and delete stored social platform tokens, and your data is deleted according to the retention schedule in the Privacy Policy. Content already published to a Social Platform remains there unless you delete it at the platform.

Clauses that by their nature should survive, including 7.3, 13, 14, 15, 16 and 19, survive termination.

12.4 Data export before you go

Export your data from Profile, then Export, before deleting your Account. After deletion we cannot recover it.

13. Intellectual property

The Service, including its software, design, interface, documentation, database structure and branding, is owned by us or our licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms for the duration of your subscription. All rights not expressly granted are reserved.

You must not remove or obscure any proprietary notice, or use our name, logo or branding without our written permission.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation or attribution.

The Service incorporates third-party and open-source components, which remain subject to their own licences.

14. Disclaimers

To the fullest extent permitted by law, and subject to clause 15.1, the Service is provided "as is" and "as available". We exclude all warranties, conditions and representations not expressly set out in these Terms, whether express, implied or statutory, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Service is free of harmful components.

We make no warranty about results, including reach, engagement, conversions, follower growth, revenue or any other commercial outcome.

We are not responsible for the acts or omissions of any Social Platform, including changes to their APIs or rules, or their decision to restrict, suspend, terminate or delete your account or your content.

We are not responsible for the accuracy of analytics or insight data supplied by a Social Platform, or for AI-generated output as set out in clause 10.

If you are a Consumer, this clause does not limit your statutory rights, including your right under the Consumer Rights Act 2015 to a digital service supplied with reasonable care and skill, of satisfactory quality and as described.

15. Liability

15.1 What we never exclude

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded, including under the Consumer Rights Act 2015 for Consumers.

15.2 Business users

If you are not a Consumer, then subject to clause 15.1, we are not liable for loss of profit, loss of revenue, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill or reputation, loss or corruption of data, or any indirect or consequential loss, however arising and whether or not foreseeable.

We are not liable for loss arising from a failed, delayed, incorrect or unpublished post, or from the suspension or termination of your account by a Social Platform.

Our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the greater of the total fees you paid us in the 12 months immediately preceding the event giving rise to the claim, and 100 pounds sterling.

15.3 Consumers

If you are a Consumer, we are responsible for loss you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for loss arising from your use of the Service for any business purpose.

15.4 Allocation of risk

You acknowledge that the limitations in this clause reflect a fair allocation of risk given the fees charged, and that we would not provide the Service on these terms without them.

16. Indemnity

If you are not a Consumer, you will indemnify and hold us harmless against all claims, liabilities, damages, losses and reasonable costs, including legal fees, arising from:

  • Your Content and its publication.
  • Your breach of these Terms, including the acceptable use rules.
  • Your breach of any Social Platform's terms.
  • Your infringement of a third party's rights.
  • Your use of the Service in breach of applicable law.

We will notify you of any such claim, allow you to control its defence with counsel reasonably acceptable to us, and cooperate reasonably at your expense. You may not settle in a way that imposes an obligation or admission on us without our written consent.

17. Data protection

Each party will comply with applicable data protection law. Our handling of personal data is described in the Privacy Policy.

Where we process personal data on your behalf as a processor, the Data Processing Agreement available at legal@nexussentry.uk applies and forms part of these Terms. You warrant that you have a lawful basis for the personal data you process through the Service, including any personal data contained in content you publish, and that you have provided the necessary notices to the individuals concerned.

18. Changes to these terms

We may amend these Terms to reflect changes in the Service, in the law, or in the requirements of a Social Platform.

For minor changes we will update this page and the "Last updated" date. For material changes we will give at least 30 days' notice by email or in-app notice before they take effect.

If you do not accept a material change, you may cancel before it takes effect and we will refund prepaid, unused fees on a pro-rata basis. Continuing to use the Service after the effective date means you accept the change.

19. General

  • 19.1 Entire agreement. These Terms, the Privacy Policy, and any Plan terms or Data Processing Agreement referenced in them, form the entire agreement between us and supersede all previous agreements and representations. Neither party relies on any statement not set out in them, but nothing limits liability for fraudulent misrepresentation.
  • 19.2 Severability. If any provision is held invalid or unenforceable, the remainder continues in force, and the offending provision is modified to the minimum extent necessary to make it enforceable.
  • 19.3 No waiver. A delay or failure to enforce a right is not a waiver of it.
  • 19.4 Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, provided your rights are not materially prejudiced.
  • 19.5 Third-party rights. Except as expressly stated, a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999.
  • 19.6 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, industrial action, failure of utilities or telecommunications, failure of a Social Platform or hosting provider, cyber-attack, or government action. If the event continues for more than 30 days either party may terminate on written notice.
  • 19.7 Notices. We will send notices to the email address registered to your Account, and you must keep it current. You should send formal notices to legal@nexussentry.uk and, for notices requiring service, to our registered office.
  • 19.8 No partnership. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between us.
  • 19.9 Language. These Terms are concluded in English. Any translation is for convenience and the English version prevails.

20. Complaints, governing law and jurisdiction

20.1 Complaints

If you have a complaint, contact support@nexussentry.uk first. We aim to acknowledge within 2 business days and to resolve within 20 business days, and we will keep you informed if it takes longer. Escalate unresolved complaints to legal@nexussentry.uk.

20.2 Governing law

These Terms and any dispute or claim arising out of them or their subject matter, including non-contractual disputes, are governed by the laws of England and Wales.

20.3 Jurisdiction

The courts of England and Wales have exclusive jurisdiction.

If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you are a Consumer resident in the EEA, you may bring proceedings in the courts of your country of residence, and nothing here deprives you of the protection of the mandatory consumer law of that country.

21. Contact

NEXUS SENTRY LTD is registered in England and Wales, company number 14957041. Registered office: 124 City Road, London, England, EC1V 2NX.